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Privacy Policy

Last updated: April 2026

MyVyky Ltd ("MyVyky", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit myvyky.com or purchase our SAMM products. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and billing/shipping address when you place a pre-order or create an account.
  • Payment Information: We do not store your card details. All payments are processed securely by Stripe. We only receive a payment confirmation and transaction ID.
  • Usage Data: Pages visited, time on site, browser type, IP address, and country — collected anonymously for analytics purposes.
  • Device & App Data: If you use the SAMM Portal app, we may collect usage patterns, recipe preferences, and cooking history to improve the AI Taste Engine. This data is associated with your account.
  • Communications: Messages you send us via the contact form or email.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your pre-orders and send shipping confirmations.
  • Communicate with you about your order, delivery status, and product updates.
  • Personalise your SAMM experience and improve the AI Taste Engine based on your cooking history.
  • Send product updates, new recipe packs, and promotional offers (you may opt out at any time).
  • Analyse site traffic and user behaviour to improve our website and products.
  • Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Payment Processors: Stripe, for secure payment processing.
  • Logistics Partners: Courier and freight companies to deliver your order.
  • Service Providers: Email delivery, analytics, and hosting providers who are contractually required to keep your data confidential.
  • Legal Authorities: If required by law, court order, or to protect the rights and safety of MyVyky or others.

4. Cookies & Tracking

We use cookies to maintain your session (e.g. your shopping cart) and to understand how visitors use our site. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly without them.

5. Data Retention

We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations. Account data is retained while your account is active. You may request deletion of your account and personal data at any time by contacting us.

6. Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and access controls on our systems. While we take all reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data (subject to legal obligations).
  • Opt out of marketing communications at any time.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites such as VickedX, NovaFlow, and VKedia. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or products after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out via our contact form.